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Canadian Association of Ambulatory Care: The Patient Experience in Ambulatory Care

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“To keep the body in good health is a duty…otherwise we will not be able to keep our minds strong and clear”- Buddha

In the quest to keep our bodies in optimal health we often times forget our health care providers who work in the ambulatory care setting who go above and beyond to ensure patient satisfaction. What exactly is ambulatory care? Ambulatory care can be defined as medical care that is provided on an outpatient basis which includes but is not limited to diagnosis, rehabilitation, consultation, observation and of course treatment.

The Canadian Association of Ambulatory Care (CAAC) is the first and only interprofessional association that focuses solely on patients who require either medical or surgical care on an outpatient basis. On May 13th,, 2016 inside the luxurious Westin Prince Hotel, the CAAC held their fourth annual conference geared towards “The Patient Experience in Ambulatory Care: Striving for Excellence.” Chief Executive Officer and founder, Denyse Henry took to the podium first to address the audience and introduce the new president of the CAAC, Jatinder Bains. This interactive forum touched upon key topics such as ethics, patient relations, efficiency, customer service, case costing and patient flow.

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